At Bastion Home, we understand that proper shipping is crucial when it comes to antique and vintage items. We take great care to ensure your purchases arrive safely and in a timely manner.

1. Shipping Methods:
   
   • We offer white-glove delivery, standard shipping, and freight shipping depending on the item and location.
   • White-glove delivery is available for larger furniture pieces within a 50-km radius of our store.
   • Standard shipping is used for smaller items that can be safely shipped via courier.
   • Freight shipping is used for large or valuable items being shipped long distances.
2. Shipping Costs:
   
   • Free white-glove delivery for orders over $1,000 within a 50-km radius.
   • Flat-rate shipping of $150 for smaller items within New Zealand.
   • For international orders or items requiring freight shipping, we provide custom quotes.
   • Shipping costs are calculated at checkout and added to the total purchase price.
3. Processing Time:
   
   • Most items ship within 3-5 business days of order confirmation.
   • Custom or specially sourced items may require additional processing time.
   • We’ll notify you of any unexpected delays.
4. Delivery Timeframes:
   
   • Domestic deliveries typically arrive within 5-10 business days after shipping.
   • International deliveries can take 2-4 weeks, depending on the destination and customs procedures.
   • White-glove deliveries are scheduled at a time convenient for you.
5. Tracking:
   
   • We provide tracking information via email once your item has shipped.
   • For white-glove deliveries, we’ll be in direct contact to arrange a suitable delivery time.
6. Insurance:
   
   • All shipments are fully insured against loss or damage during transit.
   • For high-value items, we may require a signature upon delivery.
7. International Shipping:
   
   • We ship worldwide, but please note that import duties, taxes, and customs fees are the responsibility of the buyer.
   • We’ll declare the full value of the item on customs forms.
8. Packaging:
   
   • Each item is professionally packed to ensure maximum protection during transit.
   • For fragile items, we use custom crating when necessary.
9. Delivery Inspection:
   
   • We recommend inspecting your item immediately upon delivery.
   • Any visible damage should be noted on the delivery receipt and reported to us within 24 hours.
10. Special Requirements:
    
    • If you have specific shipping or delivery requirements, please contact us before placing your order.
    • We’ll do our best to accommodate your needs.
11. Address Accuracy:
    
    • Please ensure your shipping address is correct at checkout.
    • We are not responsible for deliveries to incorrect addresses provided by the customer.

 

For any questions about shipping or to request a custom shipping quote, please don’t hesitate to contact our customer service team.